Frequently Asked Questions

We have provided the answers for your questions below

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What is Onecart?

Onecart is a marketplace website that allows passion sellers to sell products online, This can be collectibles, vintage clothing, accessories, trading and sports cards. Our sellers are passionate collectors who collect them and also sell them aswell.

How is Onecart different from regular shopping apps?

Unlike traditional marketplaces, OneCart offers more personalised approach in all our products, because our sellers are collectors themselves and they understand the authenticity of each products and will

Do I need an account to make a purchase on Onecart?

What is the delivery fees ?

We charge standard delivery fees as per royal mail which is around £5 anywhere in the UK. we dont sell our products outside the UK yet. We dont offer premium shipping.

Is my payment information secure ?

Yes. Payments are processed through secure systems designed by shopify to protect your information during checkout. We do not store full card details on our servers.

Can I cancel or change my order after placing it?

If your order has not been processed or dispatched yet, we may be able to cancel or update it. Contact customer support as soon as possible, and we will do our best to help.

How do I track my order?

You can track your order once you recieve confirmation email.

Do you ship internationally?

No items are shipped internationally, all items are shipped only in UK.

What if there’s a problem with my order?

Contact Onecart support directly through the app for help with refunds, product issues, or shipping concerns.

Can I sell on OneCart and my own website at the same time?

Yes. Many sellers use OneCart alongside other channels, as long as stock is kept updated correctly.